FAQ
- What is website hosting?
- What is the difference between a web account and a dedicated server?
- Do you offer web page design services?
- Can I upgrade from one Plan to another?
- Can I check domain name availability?
- Does WAASI handle domain registration?
- Can I transfer the hosting of an existing domain name to WAASI?
- How long does it take before my domain name is active?
- What is the fee for domain registration?
- How do I transfer files to my website?
- Will I have unlimited access to update my pages?
- Can I use my account for commercial purposes?
- Can I resell space within my own account?
- Do you offer technical support?
- How long does it take to set up a new account?
- How do I place an order?
We specialize in website hosting which means that you can find a home for your website on our servers and establish a presence on the Internet. A Web server is a special computer designed to give you the tools and resources to run your website, including serving HTML pages, images, and video to your website visitors, and receiving content from visitors from forms on your site, through email, or through an online database.
We can help you register your own domain name (e.g. WWW.YOURNAME.COM) which will become your unique address on the Internet. Having your own domain name helps you establish a brand for your website, and since email can be addressed to your domain (e.g. SALES@YOURNAME.COM ) you will not have to announce a new email address if you change Internet access providers.
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A web account, like those offered in our Business Plans, offers you an Internet presence using your own domain name in a shared-server environment. Web space, resources and features are allocated in such a way to be suitable for individuals or for small and medium companies. Controls and features are accessed through an easy to use Website Manager making it simple to administer your own site. Plans range in features and price so that you may select the one that's right for you.
A Dedicated Server is designed for medium to large companies and is offered to those wanting to put their own Internet server on-line. More access, control and features are provided and the server is operated by you in a dedicated environment, meaning that you don't share the web server with others. Site administration can be done using SSH or through the use of a control panel. You have the option of managing the server yourself or you can choose to have WAASI's staff manage the server for you.
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If you are looking for a designer, we can help you find one who is right for you. Please visit our list of approved designers who offer a full range of custom website design and maintenance services, graphic image services, CGI scripting and more.
WAASI does not limit you to using our list of approved web designers. You are free to select the designer of your choice.
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Yes. You can upgrade or downgrade from any plan to another at any time.
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Yes. You can check domain availability at our WHOIS page.
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Yes, our Domain Name Manager is available for you to register or transfer, and to manage your domain names.
If you registered your domain through another Registrar we will provide you with our Name Server information so that you can make the appropriate change at your Registrar to point your domain name to our servers.
WAASI can service Non-US domain names as well. Please refer to this page for information about Non-US Domain names.
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Yes. You may place your order with us by telephone or online. We will provide you with our Name Server information so that you can make the appropriate change at your Registrar to point your domain name to our servers.
You should keep the service at your present hosting provider while waiting for your Registrar to complete the transfer to our servers. We will provide you with a temporary IP address so you can upload your files to our site and mirror your web pages on our server. All email and web pages will still be accessed from your present hosting provider until the transfer is complete. When your Registrar announces the completion of the transfer there is a 72 hour propagation period where visitors can go to either site. At the end of the 72 hours you should contact your previous host to have them delete your domain name from their records and update their DNS record. If you use this same provider for your Internet access, until your access provider updates their DNS, you will not be able to access your new domain site at WAASI without using your temporary IP address.
Problems transferring a domain? (more info here)
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Once the InterNIC announces that your domain name has been registered (or transferred, if applicable) it usually takes about 72 hours before it is active worldwide. All Internet providers must update their records (DNS tables) to reflect the new location of the site. This is called propagation.
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Please visit our Domain Name Manager to get the latest pricing information.
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Files can be transferred in three ways. 1) Files can be transferred to your website using the File Manager in the Control Panel that we provide to you. 2) Files can be transferred to your website via File Transport Protocol (FTP) with programs like CuteFTP, WS FTP, and Leap FTP, to name a few. 3) Files can be transferred to your website using programs such as Dreamweaver, Home Site, Sandvox, and other web design programs.
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You have unlimited access 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your website at your leisure.
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Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information and products available to the users of the Internet community.
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For security reasons, it would be a bad practice to give out access information such as user names and passwords to your account. You would also be assuming the risk of file corruption or deletion if someone using your account accidentally removed files or used extensions that are not supported. Others sharing your account would be greatly affected. If you know someone who needs a website, send them to us. We will compensate you for your referral.
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Yes. We encourage our customers to use our on-line Help Desk
which provides our Support department with information to quickly answer questions and resolve issues. Our response time is the best in the industry, as quoted by our customers, with response times of minutes to no more than twelve hours. Support is available 7 days a week when using the Help Desk.
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Orders submitted before 4:00 p.m. (PST), which include payment, will be processed the same day. Once an account is set up an activation notice will be sent to you via email which includes a User Id, password, control panel and FTP information. You can begin uploading files to your new website immediately. You will be given a temporary URL to access your website via the Internet prior to the completion of either domain registration or transfer.
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You can place an order directly from our website 24 hours a day.
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