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QUESTION:
I can receive email but I'm not able to send mail. I get an error message "relay denied". What do I need to do to fix this?

ANSWER:
This problem could be caused for a couple of reasons. First, your ISP might not allow the sending of email through anyone but them. If this is the case then you will need to use your ISP's SMTP (Outgoing Server) settings instead of your domain name's SMTP setting. On the other hand, if your ISP allows the sending of email using your domain then follow the instructions below.

Our web servers are set up to allow authenticated users to send mail using their domain name. This prevents unauthorized users (spammers) from sending email through our servers and tying up resources allocated to you. If you are getting a "relay denied" error message then you might not have the correct authentication setting in your email software. Authenticating your email account is easy. Review the instructions below for your specific mail software.

Outlook Express:
Select Accounts from the Tools menu. Select your email account from the Mail tab. Click on Properties then click on the Servers tab. Check the box that reads "My server requires authentication". Double check to make sure your full email address is in the Account Name field. Click Apply, then OK, then Close.

Eudora Pro
Right-click on your email account in the Persona box. Select Properties from the pop-up window. Check the box that reads Authentication Allowed. Double-check to make sure your full email address is in the Login Name box. Click OK.

Netscape Mail
Select "Mail & Newsgroup Account Settings" from the Edit menu. Select "Outgoing Server (SMTP)". Check the box that reads "Use name and password". Enter your full email address in the User Name box. Click OK.

Apple Mail
Select Preferences from Mail in the top menu and then select Accounts. Select "Edit SMTP Server List" from the Outgoing Mail Server field. Highlight the server name and then select the Advanced option below it. Select Password from the Authentication box and then enter your full email address in the User Name field and its password in the Password field. Click Ok.

You can find additional information on setting up your email software in our Support Library by clicking here.

Last updated: 01st October 2010

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